Category Archives: Process

Mobile Money by Probir Roy

Posted on June 20, 2011 by

Sir, how would you like to pay – Cash, card or Phone? Mobile Money can become the preferred payment method   says Probir Roy, Co Founder & Promoter, PayMate There are four billion mobile phones today in the world. Three quarters … Continue reading →

Posted in Insights, Mobility, Process | View Comments

Five Powerful Elements of Customer Engagement

Posted on May 23, 2011 by

People are real, they don’t want to be a number. But they want a relationship that works best for them. View more presentations from John Merritt

Posted in Business Communication, Customer Service, Marketing, Process, Sales | View Comments

Increasing Capacity and Yet Saving Rs.1700 crores

Posted on April 12, 2011 by

Source : Forbes India Demand of cars in India has been increasing, but Maruti didn’t anticipate such a spurt in demand and hence couldn’t invest in capacity building.  But M.M. Singh came to the rescue and with marginal investment into … Continue reading →

Posted in Case Study, Intrapreneurship, Market Share, Process | View Comments

The top 5 ways companies waste money implementing Lean Six Sigma:

Posted on March 29, 2011 by

The top 5 ways companies waste money implementing Lean Six Sigma: 1. Top Down CEO Commitment 2. Widespread implementation 3. Training Belts and Teams 4. Failure to Focus 5. Lean Six Sigma Software

Posted in Process, Productivity | Tagged | View Comments

How Twitter began as a 2 week project

Posted on March 14, 2011 by

Jack Dorsey, Creator, Co-founder and Chairman of Twitter; CEO of Square tweets a fascinating history of how it all started. Check out The first tweet Screenshots of Conversation with Team to build Twitter How the name was finalized The original … Continue reading →

Posted in Branding, Business Model, Process, Product Design | View Comments

Pramod Bhasin on Smart Enterprise Processes (SEP)

Posted on March 1, 2011 by

Genpact President & CEO, Pramod Bhasin explains the concept behind Smart Enterprise Processes (SEP). SEP represents a dramatic step in the evolution of process management, applying for the first time a true and much overdue science to business process, he … Continue reading →

Posted in Outsourcing, Process | View Comments

The Hard Part and Soft Part of Organization Process

Posted on March 1, 2011 by

Any Organization Processes has 2 Parts , The Hard Part i.e. Processes, Procedures, Measurement, Metrics, Structures, Tools etc. and The Soft Part i.e. Ideas, Fears, Excitement, Resistance, Attitudes, Buy-In of the People who do the hard part. Which is more … Continue reading →

Posted in Execution, Process, Team | View Comments